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OrcheStream Terms of Service

Last updated: September 3, 2026

These Terms of Service (the "Terms") constitute a binding agreement between Adeptified LLC, a Virginia limited liability company ("Adeptified," "we," "us," or "our"), and the entity or person entering into these Terms ("Customer," "you," or "your") governing Customer's access to and use of OrcheStream, Adeptified's multi-tenant software-as-a-service platform for automating the delivery of live video broadcasts and meetings to conference room devices, together with all related dashboards, APIs, and integrations (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the organization you represent, and you represent that you have authority to bind that organization. If you do not agree, do not access or use the Service.

If Customer has a separate signed order form, master subscription agreement, or enterprise agreement with Adeptified that references these Terms, that agreement controls to the extent of any conflict.

1. The Service #

1.1 Description. The Service allows Customer to connect third-party video and conferencing platforms (which may include Cisco Webex, Kaltura, Appspace, and others Adeptified makes available from time to time) and orchestrate the delivery of live broadcasts and meetings to conference room devices automatically, along with associated monitoring, assignment, and administration tools.

1.2 Third-party platforms. The Service interoperates with third-party platforms and devices that Adeptified does not own or control. Customer is solely responsible for maintaining its own accounts, licenses, and compliance with the terms of those third-party platforms. Adeptified is not responsible for the availability, security, or conduct of any third-party platform, and a third-party platform's outage, API change, or policy change may affect or interrupt the Service without constituting a breach of these Terms.

1.3 Changes to the Service. Adeptified may modify, add to, or discontinue features of the Service from time to time. Adeptified will use commercially reasonable efforts to avoid materially reducing the core functionality Customer is subscribed to during a paid subscription term without notice.

1.4 Beta features. Features labeled "beta," "preview," or similar are provided experimentally, may be changed or discontinued at any time, and are provided without the warranties or SLA commitments (if any) that apply to generally available features.

2. Accounts and Authorized Users #

2.1 Customer must provide accurate registration information and keep it up to date. Customer is responsible for all activity under its account, including actions taken by its administrators and any individual users it authorizes to access the Service on its behalf ("Authorized Users").

2.2 Customer is responsible for maintaining the confidentiality of login credentials and for promptly notifying Adeptified of any unauthorized access or use of its account.

2.3 Customer will ensure each Authorized User complies with these Terms, and Customer is responsible for Authorized Users' acts and omissions in connection with the Service as if they were Customer's own.

3. Fees, Billing, and Renewal #

3.1 Fees. Customer will pay the fees specified in the applicable order form, plan, or in-product purchase flow ("Fees"). Except as expressly stated otherwise, Fees are quoted and payable in U.S. dollars and are exclusive of taxes.

3.1.1 Upfront annual commitment. Unless the applicable order form states otherwise, Fees are invoiced annually in advance for the full subscription term. Once paid, Fees are non-refundable and non-cancelable, and Customer remains obligated for the full amount invoiced for the then-current term regardless of Customer's actual usage of the Service during that term, except as expressly provided in Section 8 (Term and Termination) or where required by law.

3.2 Taxes. Customer is responsible for all sales, use, VAT, and similar taxes associated with its purchase, other than taxes on Adeptified's net income.

3.3 Billing cycle and renewal. Unless otherwise stated on the applicable order, subscriptions renew automatically for successive periods equal to the initial subscription term, at Adeptified's then-current rates, unless either party gives notice of non-renewal at least [30] days before the end of the then-current term.

3.4 Late payment. Amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and Adeptified may suspend the Service after written notice and a 15-day cure period for non-payment.

3.5 Trials and promotional pricing. Trial or promotional access may be modified or terminated at any time without liability, and is provided "as is" without the warranties in these Terms.

3.6 Fee changes. Adeptified may change Fees effective at the start of a new subscription term by giving Customer at least [30] days' notice before the renewal.

4. Customer Data and Third-Party Integration Credentials #

4.1 Customer Data. "Customer Data" means data that Customer or its Authorized Users submit to or generate through the Service, including organization configuration, room and device assignments, user records, and monitoring data, but excluding credentials described in Section 4.2. As between the parties, Customer owns all Customer Data.

4.2 Integration credentials. Customer authorizes Adeptified to store and use OAuth tokens, API keys, and similar credentials Customer provides for connected third-party platforms solely to operate the Service on Customer's behalf. These credentials are stored separately from Customer Data in accordance with the practices described in Adeptified's security documentation.

4.3 License to operate the Service. Customer grants Adeptified a non-exclusive, worldwide license to host, copy, transmit, and process Customer Data solely to provide, maintain, secure, and support the Service, and to comply with law.

4.4 Aggregated data. Adeptified may generate anonymized or aggregated data derived from Customer Data that does not identify Customer or any individual, and may use that data for any lawful business purpose, including improving the Service.

4.5 Data protection. Adeptified will implement and maintain administrative, technical, and physical safeguards for Customer Data consistent with its published security documentation. If Customer requires a Data Processing Addendum (e.g., because Customer or its users are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar requirements), the parties will execute a mutually agreeable DPA, which will be incorporated into and form part of these Terms upon execution.

4.6 Retention and deletion. Upon termination of the Service, Adeptified will delete Customer Data from production systems within the timeframe described in its published security documentation, except for data Adeptified must retain to comply with law, resolve disputes, or enforce its agreements. Residual copies may persist briefly in backups until they age out in the ordinary course.

5. Acceptable Use #

Customer will not, and will not permit any Authorized User or third party to:

Adeptified may suspend access immediately, without advance notice, for conduct that Adeptified reasonably believes poses a security risk, legal liability, or material harm to the Service or other customers, and will notify Customer promptly and work in good faith to restore access once the issue is resolved.

6. Intellectual Property #

6.1 Adeptified and its licensors retain all right, title, and interest in and to the Service, including all software, designs, and documentation, and all intellectual property rights therein. No rights are granted except the limited right to access and use the Service as set out in these Terms.

6.2 Customer grants Adeptified the right to use Customer's name and logo to identify Customer as a customer on Adeptified's website and marketing materials, unless Customer opts out in writing.

6.3 Adeptified welcomes feedback and suggestions. Any feedback Customer provides may be used by Adeptified without restriction or obligation to Customer.

7. Confidentiality #

7.1 Each party may receive non-public business, technical, or financial information of the other party ("Confidential Information"). Customer Data is Confidential Information of Customer; the Service's non-public technical and pricing information is Confidential Information of Adeptified.

7.2 The receiving party will use Confidential Information only to perform under these Terms, protect it with at least the care it uses for its own similarly sensitive information (and no less than reasonable care), and not disclose it except to personnel, affiliates, and subcontractors with a need to know and who are bound by confidentiality obligations at least as protective as this Section.

7.3 These obligations do not apply to information that is or becomes public without breach of these Terms, was already known to the receiving party without confidentiality obligation, is independently developed without use of the disclosing party's Confidential Information, or must be disclosed by law (with prompt notice to the disclosing party where legally permitted).

8. Term and Termination #

8.1 Term. These Terms remain in effect for as long as Customer has an active subscription or account, and thereafter as needed to give effect to provisions that survive termination.

8.2 Termination for cause. Either party may terminate these Terms if the other party materially breaches them and fails to cure within [30] days of written notice, or immediately if the other party becomes insolvent or ceases operations.

8.3 Effect of termination. Upon termination, Customer's right to access the Service ends immediately. Sections 4.6, 6, 7, 9, 10, 11, 12, 13, 14, and 15 survive termination.

8.4 Export. Before deletion under Section 4.6, Customer may request an export of its Customer Data in a standard format by contacting support, if requested before the account is deactivated.

9. Disclaimer of Warranties #

THE SERVICE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADEPTIFIED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ADEPTIFIED DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONNECTED THIRD-PARTY PLATFORM OR DEVICE WILL FUNCTION AS EXPECTED. This disclaimer does not limit the uptime commitment expressly made to paid-tier subscribers in the OrcheStream Service Level Agreement, available at https://orchestream.io/sla.

10. Limitation of Liability #

10.1 Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO ADEPTIFIED FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exceptions. The limitations in this Section 10 do not apply to: (a) either party's indemnification obligations under Section 11; (b) either party's breach of Section 7 (Confidentiality); (c) Customer's payment obligations; or (d) either party's gross negligence, willful misconduct, or fraud.

11. Indemnification #

11.1 By Adeptified. Adeptified will defend Customer against any third-party claim alleging that the Service, as provided by Adeptified and used in accordance with these Terms, infringes that third party's U.S. intellectual property rights, and will indemnify Customer for damages finally awarded, subject to Section 10. This obligation does not apply to claims arising from Customer Data, third-party platforms, unauthorized modifications, or use not in accordance with these Terms or Adeptified's documentation.

11.2 By Customer. Customer will defend and indemnify Adeptified against any third-party claim arising from Customer Data, Customer's or its Authorized Users' violation of Section 5 (Acceptable Use), or Customer's breach of its representations in these Terms.

11.3 Procedure. The indemnified party will give the indemnifying party prompt written notice of the claim, allow the indemnifying party to control the defense and settlement (provided any settlement that imposes liability on the indemnified party requires its consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense.

12. Dispute Resolution; Arbitration Agreement; Class Action Waiver #

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

12.1 Agreement to arbitrate. Except as provided in Section 12.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding arbitration rather than in court, except that either party may bring an individual action in small claims court.

12.2 Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, before a single arbitrator. Unless the parties agree otherwise, the arbitration will be held in Bedford County, Virginia, or conducted remotely by agreement of the parties and the arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

12.3 Class action waiver. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable as to a particular Dispute, that Dispute (and only that Dispute) will be resolved in court under Section 13, and the rest of this Section 12 remains in effect for all other Disputes.

12.4 Carve-outs. Either party may bring an individual action in the state or federal courts located in Virginia, as identified in Section 13, to: (a) seek temporary or preliminary injunctive relief to protect its intellectual property or Confidential Information pending arbitration; or (b) enforce or enroll an arbitration award.

12.5 Fees. Each party will bear its own attorneys' fees and costs in arbitration, except as the arbitrator may award to a prevailing party as provided under the AAA rules or applicable law, and except that Adeptified will pay AAA filing fees in excess of the fee for filing in Virginia state court for Disputes Customer brings, where required by the AAA's consumer/commercial fee schedule to keep arbitration accessible.

13. Governing Law and Venue #

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Subject to Section 12, the state and federal courts located in Bedford County, Virginia have exclusive jurisdiction over any matter not subject to arbitration, and each party consents to personal jurisdiction and venue there.

14. Changes to These Terms #

Adeptified may update these Terms from time to time. For material changes, Adeptified will provide at least [30] days' notice by email to the account administrator or through the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If Customer does not agree to a material change, Customer may terminate its subscription before the change takes effect as its sole remedy.

15. General Provisions #

15.1 Assignment. Neither party may assign these Terms without the other's written consent, except either party may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets, upon notice to the other party.

15.2 Notices. Notices under these Terms must be in writing and sent to the addresses or email addresses on file for each party's designated contact, and are deemed given upon confirmed delivery.

15.3 Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, labor disputes, internet or utility failures, or failures of third-party platforms Adeptified does not control.

15.4 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

15.5 No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than the parties.

15.6 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15.7 Waiver. No waiver of any provision is effective unless in writing, and no failure to enforce a provision waives the right to enforce it later.

15.8 Entire agreement. These Terms, together with any order form, DPA, or other document expressly incorporated by reference, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements on the subject.

16. Contact #

Questions about these Terms can be sent to legal@adeptified.com. General support requests can be sent to support@adeptified.com. Adeptified LLC, 1033 Carawood Dr., Forest, VA 24551.